Privacy Policy

1. Data controller

Craft Software Consulting LLC, Sharjah Media City, Sharjah, UAE (license 2322252.01), is the controller of the personal data collected on this website. Contact: contact@craftsoftwareconsulting.com.

2. Data we collect

Through our contact form, we collect your name, email address, project description and the budget range you select.

Our hosting provider may also process technical data (such as IP address and browser information) in server logs, for security and operation purposes.

3. Purpose and legal basis

We use this data to respond to your request and prepare an indicative modular plan. This processing is based on pre-contractual measures taken at your request (Art. 6(1)(b) GDPR).

If no project goes ahead, we may contact you again later about our offers, based on our legitimate interest (Art. 6(1)(f) GDPR). You can object to this at any time with a simple email to contact@craftsoftwareconsulting.com.

Audience measurement (see below) is based on our legitimate interest in understanding how the site is used.

4. Recipients and processors

Your data is accessed only by Craft Software Consulting and by the following processors acting on our behalf: Vercel (website hosting, contact form processing and audience measurement, United States), Resend (email delivery of your message, United States) and OVHcloud (the mailbox that receives your message, France). We never sell your data.

If you contact us through the WhatsApp button, the conversation goes through WhatsApp (Meta), which applies its own privacy policy. Nothing is sent to WhatsApp until you click.

5. International transfers

Craft Software Consulting LLC is established in the United Arab Emirates, where your messages are read.

Resend and Vercel are based in the United States, so your data may be processed there. These transfers are governed by appropriate safeguards (Standard Contractual Clauses and the providers’ data-processing commitments). The contact form itself runs in Vercel’s European region (Paris).

6. Retention

Contact data is kept for the maximum period allowed for commercial prospecting (up to 3 years from your last contact with us), after which it is deleted or anonymized.

7. Your rights

Under the GDPR you may access, rectify, erase, restrict or port your data, and object to its processing. To exercise these rights, email contact@craftsoftwareconsulting.com. You may also lodge a complaint with your local data-protection authority (e.g. the CNIL in France).

8. Cookies and audience measurement

This website uses no cookies and no advertising trackers. Only display preferences (closing the banner that offers the French pages in English, or opting out of audience measurement) are kept in your browser, and they are never sent anywhere.

To understand how the site is used, we measure its audience with Vercel Web Analytics, which sets no cookie and does not identify you personally: it only records aggregated data (pages viewed, referring site, country, device type, clicks on the WhatsApp button). Visitors are not tracked across websites.

You can opt out of this measurement on this device: Opt out of audience measurement

9. Security

We take reasonable technical and organizational measures to protect your data against loss, misuse or unauthorized access.

10. Updates

We may update this policy. The version in force is the one dated at the top of this page.